Customer Support
About The Position
ARBITRIP is a growing startup in the travel technology industry.
We are passionate about providing our customers with the best possible travel experience.
Requirements
● Minimum of 2 years of experience in customer service/customer relations roles
● Excellent English and Hebrew communication skills (spoken and written).
● Very high level of interpersonal skills and service awareness.
● Technical troubleshooting experience, with familiarity using tools such as Zendesk, Slack
● Ability to work in a fast-paced, dynamic environment and adapt quickly to change
● Team player- ability to work in a team and collaborate with different teams.
● Positive attitude, empathy, and high energy
● Must be available full-time, Sunday - Thursday
Job Responsibilities:
● Be the main point of contact for our B2C & B2B clients via email, chat, and phone to ensure
their success and satisfaction
● Provide effective and efficient problem-solving and support to customers, suppliers,
hotels, and internal teams.
● Educate the clients on best practices using Arbitrip platform according to their needs
● Collaborate with internal teams to resolve complex cases
● Troubleshoot and investigate customer-reported issues and escalate when necessary
● Improve customer service and experience through behavior and activity analysis.
● Assist in product design by analyzing customer feedback and creative thinking.
